AI Doc Maker - AI Tools for Productivity Platform

Privacy Policy

Effective Date: Jan 25, 2024

Level 2 Labs, LLC ("Level 2 Labs", "we", "us", "our", or the "Company") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use and disclose it, and the measures we take to safeguard your data when you use our services, which include any associated software and website services (all together, "Services").

By using our Services, you agree to this Privacy Policy and you consent to the collection, analysis, and use of the data you upload as described in this Privacy Policy. If you do not agree with these practices, please do not use our Services.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Personal information refers to data that can be used to identify or contact an individual, such as name, email address, IP address, cookies or other online identifiers. When you create an account, we collect your name, email address, password, and other related personal information.

  • Usage Data: We collect usage data, such as the frequency and duration of your use of our Services, the features you access, data you enter into our systems, and crash logs. This helps us analyze user preferences and improve our Services.

  • Device Information: We collect specific information about your mobile device and browser, such as the type of device, its operating system, unique device identifiers, and mobile network information.

  • Location Information: We collect the approximate location of your device, derived from your device's IP address, to provide better service and improve the functionalities of our Services.

  • User Content: We collect and store the data you submit or upload to our Services. This may include text, images, videos, or other types of data depending on the features of our Services you use. We recommend you do not submit or upload highly sensitive information (see Security section below).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our Services and their features.
  • To authenticate your identity and enable you to log in to our Services, where applicable.
  • To communicate with you about your account, transactions, or any changes to our terms and policies.
  • To personalize your experience, including displaying content tailored to your preferences and sending you relevant promotional material, such as new features, products, and services offered by our company.
  • To monitor and analyze the performance, usage, and trends of our Services to enhance their functionality and user experience.
  • To analyze the data you upload to our Services in order to improve our products and services. This analysis may involve machine learning or other data analysis techniques.
  • System maintenance and debugging: our engineers may access your data for the purposes of debugging issues, ensuring the smooth operation of our Services, and testing our system and services. This helps us improve the reliability and performance of our offerings.
  • To ensure the security of your personal information and protect our systems against fraud and unauthorized access.
  • To comply with applicable laws, regulations, and legal processes.

3. Sharing and Disclosure of Your Information

We may share your personal information with third parties in the following situations:

  • Service Providers: We engage third-party service providers to perform functions on our behalf, such as cloud storage providers (e.g., Google Cloud Platform) and customer support services. These service providers have access to your personal information only to the extent necessary to perform their functions and are obligated to protect your information.
  • OpenAI: For certain applications and product features, we share specific data you enter into our systems with OpenAI to provide the requested service. OpenAI has its own privacy policy, which you should review to understand how they handle your information.
  • Google User Data: In accordance with the Google API Service: User Data Policy, our Services may request access to specific Google user data, such as your Google email address, contacts, or calendar, depending on the features you choose to use within our Services. We use this data to provide functionalities within our Services, store it securely on our servers, and do not share it with third parties except as described in this section or as required by law. The usage of this data is strictly limited to the purposes described in this Privacy Policy.
  • Legal Compliance: We may disclose your information when required by law, regulation, or legal process, or when we believe that disclosure is necessary to protect our rights or the safety of our users or others.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
  • Consent: We may share your personal information with third parties with your consent or at your direction.

4. Security

We employ specific technical and organizational measures, such as encryption and access controls, to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information. In the event of a data breach, we will notify you and the appropriate authorities as required by law.

We are committed to ensuring the security of your data in accordance with the measures outlined above. However, please be aware that our platform is not designed for the handling of highly sensitive information, such as financial records, personal identification documents, health information, and other data that could be used in identity theft or other fraudulent activities. While we take reasonable steps to protect all data submitted to our Services, we cannot assume additional responsibility for the security of highly sensitive information that is not intended to be uploaded to our platform. We strongly advise against the submission or upload of such information for your safety and privacy.

5. Data Retention

We retain personal information for as long as necessary to provide our services, support business operations, and comply with legal obligations. The length of time we keep your information depends on various factors, including the purpose for which the data was collected, the nature and sensitivity of the information, legal and regulatory requirements, and the need for security and dispute resolution.

6. International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries outside of the European Economic Area (EEA) that may not have the same data protection laws as the EEA. By using our Services, you consent to the transfer of your information to these countries.

7. Children's Privacy

Our Services are not intended for use by individuals under the age of 16 (or the age of consent in your jurisdiction). We do not knowingly collect personal information from children under this age. If we become aware that a child under this age has provided us with personal information, we will take steps to delete such information and terminate the child's account.

8. Third-Party Links

Our Services may contain links to third-party websites, services, or applications that are not operated or controlled by us. These third-party websites may collect and share data of their own accord when a user clicks on a link. This Privacy Policy does not apply to these third-party sites, and we are not responsible for their content or privacy practices.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. While we may notify you of any material changes by posting the updated policy on our Services or through other communication channels, it is ultimately your responsibility to regularly review this Privacy Policy for any changes. Your continued use of our Services after any changes or revisions to this Privacy Policy signifies your agreement to the terms of the revised policy. We encourage you to frequently check this page for any updates to stay informed about how we are protecting the personal information we collect.

10. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict the processing of your data, or to object to our processing of your data for certain purposes. To exercise these rights or update your account information, please contact us using the information provided below.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please email us at support@aidocmaker.com.